• Software Installation
• The Computer Support Services Unit's Technicians cannot legally install any software without a valid license.  Per the Campus Agreement, the following software can be installed:
• Symantec AntiVirus Corporate Edition
• Office XP Upgrade
• Windows XP Upgrades
• (Mac) Office 2004 CD Only
• (Mac) Norton AntiVirus CD Only
• Hardware Installation
• Our Technicians will only install NIC and Memory cards.  If you are in need of additional hardware assistance, you can contact an outside vendor.
• Minimum Hardware Support Requirements
• Troubleshooting
• The university is not responsible for lost data.  Machine owners should backup all data before leaving it for repairs. 
• The Computer Support Services Unit does not support Windows 95, Windows 98, or Windows ME users.  Technicians can provide a 30 Minute System Diagnosis to determine if your system meets Windows XP minimum working requirements.  If the system meets the requirements, we can upgrade it for you. 

  Not Sure What Your Problem Is?

Bring your computer to the Edward Miner Gallaudet Building, Room B09 for a 30 Minute system diagnosis.  The Computer Support Services Unit's Technicians will provide you with recommendations for computer upgrades or repairs.  If we are unable to meet your repair needs, we suggest you contact an outside vendor.